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#Redifining Housekeeping - Smart Leadership & Smarter Workforce


The Housekeeper today adorns the role of a leader,steering the entire Hotel business along with a smart workforce in creating a safe and healthy premise to stay in for its guests and staff to operate.


Agenda of IHS 2020


KEYNOTE ADDRESS

Housekeepers have become critical to business continuity
Disinfection: Redefining luxury in five-stars
The New Era of Cleaning & Housekeeping

RELOOK BUDGETING IN HOUSEKEEPING

The spend on maintaining cleanliness & hygiene is being given the highest priority in hotels today. But, at the same time, the Housekeepers are under pressure of doing a smart spend with existing resources and better technologies. It is time to relook on the budgeting process and zeroing in on a new formula to get the best and give the best.

Smart Spending & Allocating Budgets - The New Metrics
Premise
Rooms
Guest Laundry
Environment
And more...

Poll: Percent increase or decrease in budget

Analysing Changing Cost Structure @ Pandemic
In the present scenario, business is down and as hotels reopen, until business picks up the cost per guest would be much higher. Role of housekeeping in controlling costs by analysing the newer trends and management strategies.

Q&A: What as a housekeeper would you suggest for Cost Control across the hotel?

HUMAN RESOURCES MANAGEMENT

Hotels today are encouraging efficient management with existing resources. The importance of training takes priority in creating a smart workforce that could do multitasking and at the same time stay safe and keep safe.

Morning Meetings
Virtual Meetings
Dangers & Precautions
Staff Motivation
Training with new skills
Role of apps and staying connected

Poll: Outsourcing skilled staff versus Inhouse trained staff

Q&A: Survey on what training needs to be imparted to create Smart Workforce?

NEWER PERCEPTIONS OF GUEST MANAGEMENT

Unlike the traditional schedules of maintaining guest rooms or providing services to the Guest, the pandemic has ushered in a whole lot of changes, some of which will remain in times to come.

On-demand Guest Services
Educating / Handling Guest tantrums
Challenges foreseen in Guest Management
New Stay-Experience in enhancing Guest comfort
Selling points

Poll: Test your perceptions

COST VERSUS BENEFITS VIS-A-VIS NEW TECHNOLOGY

A debate on cost vs benefit. There has been a push towards digitisation, however there are many who are not convinced and many others who look at it as a big spend. The debate will be open to all attendees.

Highlighting technologies
Cost effective benefits against cost
Sustainability and Quality

Poll: Cost vs Quality, the choice you should make

CRITICAL COMPONENT OF LAUNDRY MANAGEMENT

Smart Analysis of Laundry Management
Debate - The laundry cycle from soiled clothes in the storage bin to fresh clothes in the wardrobe. Collection, processing, replacement and delivery - creating a contamination free laundering system in place.

Outsourcing - How laundry service providers can ensure Safe Laundries
Cost cannot be a determining factor
Understanding Linen
Laundry Service providers to discuss on safe and best practices redefined @ pandemic.

Update your Knowledge on Virus Handling
It is better to know first-hand about viruses from experts. Virologist and hygiene specialist will present papers on viruses and handling viruses.

PREPARING TO LIVE WITH COVID

As tourists and business guests begin travelling, hotels need to be prepared to receive potentially infected guests who are in a vacation or business mode. What are the preparations that Hotels could make to ensure safety for the staff and guests.

On-demand Housekeeping
Preparing for guest protection, staff protection, potential Covid-positive guest, cleaning regime and above all, entering the guest room only on demand. Well, how to make this feasible at present times?

Changing Cleaning Regime
Shared spaces like gyms, bars, restaurants etc need more attention than guest rooms, What's new in cleaning here? - Presentation




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